Privacy Policy

We establish the personal information protection policy set out below, build a framework for protecting personal information, and promote the protection of personal information by ensuring that all employees recognize its importance and work toward it.

Management of Personal Information

We keep our customers' personal information accurate and up to date, and in order to prevent unauthorized access to, loss, damage, alteration, or leakage of personal information, we take the necessary measures—including maintaining security systems, establishing management structures, and thoroughly training our employees—and implement safety measures to manage personal information with the utmost care.

Personal Information We Collect

We may collect the following types of personal information.

Name, address, telephone number, and email address
Date of birth and gender
Passport information (for foreign guests, a copy is obtained in accordance with the Inns and Hotels Act) and identification document information
Payment information, reservation information, and stay history
Access logs, cookies, and device information
Service usage history
Other information necessary to provide our services

Purposes of Use of Personal Information

We use the personal information entrusted to us by customers for the following purposes.

Providing and operating our services
Identity verification and responding to inquiries
Reservation management and payment processing
Improving our services and developing new features
Providing guidance and information regarding services, products, campaigns, events, and the like offered by our company and group companies
Preventing and investigating fraudulent activity
Responding in accordance with laws and regulations

Prohibition of Disclosure or Provision of Personal Information to Third Parties

We appropriately manage the personal information entrusted to us by customers and will not disclose personal information to third parties except in any of the following cases.

When the customer has given consent
When disclosing to a contractor engaged by us to perform work necessary to provide the service requested by the customer
When disclosure is required by laws and regulations
When necessary to protect life or property

Safety Measures for Personal Information

We take thorough security measures to ensure the accuracy and safety of personal information.

Inquiries by the Individual

If a customer wishes to inquire about, correct, or delete their own personal information, we will respond after verifying that they are the individual concerned.

Personal Information of Minors

When a minor provides personal information, it is deemed to have been provided with the consent of a guardian.

Compliance with and Review of Laws and Standards

We comply with the Japanese laws and other standards applicable to the personal information we hold, and we review the content of this policy from time to time and strive to improve it.