Privacy Policy

In order to promote the protection of personal information, we have established the following personal information protection policy, built a system for protecting personal information, and ensure that all employees recognize its importance and act accordingly.

Management of Personal Information

We keep customers’ personal information accurate and up to date, and to prevent unauthorized access to, loss, damage, alteration, or leakage of personal information, we take necessary measures such as maintaining security systems, establishing a management structure, and thoroughly educating employees, implementing safety measures to strictly manage personal information.

Personal Information We Collect

We may collect the following types of personal information.

Name, address, telephone number, and email address
Date of birth and gender
Passport information (for foreign guests, a copy is obtained in accordance with the Inns and Hotels Act) and identification document information
Payment information, reservation information, and stay history
Access logs, cookies, and device information
Service usage history
Other information necessary for providing services

Purposes of Use of Personal Information

We use the personal information entrusted to us by customers for the following purposes.

Provision and operation of services
Identity verification and responding to inquiries
Reservation management and payment processing
Service improvement and development of new features
Providing announcements and information regarding services, products, campaigns, events, etc. offered by us and our group companies
Prevention and investigation of fraudulent activities
Responding in accordance with laws and regulations

Prohibition of Disclosure or Provision of Personal Information to Third Parties

We appropriately manage the personal information entrusted to us by customers and will not disclose it to third parties except in any of the following cases.

When the customer has given consent
When disclosing to contractors to whom we outsource operations in order to provide the services requested by the customer
When disclosure is required by laws and regulations
When necessary to protect life or property

Security Measures for Personal Information

We take thorough security measures to ensure the accuracy and safety of personal information.

Inquiries by the Individual

If a customer wishes to inquire about, correct, or delete their own personal information, we will respond after confirming their identity.

Personal Information of Minors

When a minor provides personal information, it is deemed that the consent of a guardian has been obtained.

Compliance with Laws and Standards, and Review

We comply with the applicable Japanese laws and other standards regarding the personal information we hold, and we review the contents of this policy as appropriate and strive to improve it.